At Gemma Labs Pvt. Ltd., we are committed to protecting the privacy and confidentiality of our customers’ personal information. This privacy policy outlines how we collect, use, disclose, and safeguard the personal data provided to us during the gemstone identification process. We adhere to applicable privacy laws and strive to maintain the highest standards of data protection.
- Collection of Personal Information: We may collect personal information from our customers for the purpose of gemstone identification. The types of personal data we may collect include, but are not limited to:
- Name, contact information (such as address, email, and phone number).
- Gemstone details, including images or physical samples, to facilitate the identification process.
- Payment information for processing fees related to our services.
- Use of Personal Information: We use the personal information provided by our customers solely for the purpose of conducting gemstone identification and related services. The information collected may be used for the following purposes:
- Verifying the identity of the gemstone owner or submitter.
- Conducting gemstone identification tests and generating detailed reports.
- Communicating with customers regarding the status of their gemstone identification requests.
- Facilitating payment processing for our services.
- Responding to customer inquiries and providing customer support.
- Disclosure of Personal Information: We do not disclose personal information to third parties except in the following circumstances:
- When required by law or legal process, such as responding to a court order or government request.
- To comply with applicable regulations or protect our legal rights.
- To trusted third-party service providers who assist us in operating our business and providing our services, subject to strict confidentiality obligations.
- Data Security: We implement appropriate technical and organizational measures to safeguard the personal information we collect and prevent unauthorized access, disclosure, alteration, or destruction of data. We employ industry-standard security practices to protect customer data and maintain the confidentiality and integrity of personal information.
- Data Retention: We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory obligations. Once the data is no longer required, it will be securely disposed of or anonymized.
- Consent and Control: By engaging our gemstone identification services, customers provide consent for the collection, use, and disclosure of their personal information as outlined in this privacy policy. Customers have the right to withdraw their consent at any time, subject to legal or contractual restrictions. However, withdrawing consent may impact our ability to provide certain services.
- Access, Correction, and Deletion: Customers have the right to access, correct, update, or delete their personal information held by us. Requests for such actions can be made by contacting us using the contact information provided below. We will respond to these requests promptly and in accordance with applicable laws.
- Updates to the Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated privacy policy will be posted on our website, and we encourage customers to review it periodically.
- Contact Information: If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, please contact us at info@gemmalabs.org, 977-01-4233734, Ashok Galli, Jyatha, Thamel, Kathmandu, Nepal.
By availing our gemstone identification services, you acknowledge that you have read, understood, and agree to the terms of this privacy policy.