Please read these terms and conditions carefully before engaging our gemstone identification services. By utilizing our services, you agree to be bound by the following terms and conditions:
- Gemstone Identification Services: We provide gemstone identification services aimed at determining the identity, authenticity, and characteristics of gemstones. Our services involve visual examination, gemological testing, and expert analysis based on industry-standard practices. The results provided are based on the information available and the tests conducted at the time of examination.
- Submission of Gemstones: Customers are responsible for submitting gemstones for identification in a secure manner. It is advised to use appropriate packaging and insured shipping methods to protect the gemstones during transit. We are not liable for any loss, damage, or theft that may occur during transportation.
- Accuracy and Limitations: While we strive to provide accurate and reliable results, gemstone identification is a complex process and subject to inherent limitations. The identification results are based on the information and testing methods available at the time of examination. We do not guarantee 100% accuracy or absolute certainty in gemstone identification due to factors such as advanced treatments or sophisticated counterfeits that may require specialized testing or expertise.
- Confidentiality: We maintain strict confidentiality regarding all personal and gemstone information provided by customers. We will not disclose any information to third parties except as required by law or with the customer’s consent. However, we may use anonymized data for research, statistical analysis, or educational purposes while ensuring individual privacy is protected.
- Ownership and Return of Gemstones: Customers retain ownership of the gemstones submitted for identification. Upon completion of the identification process, we will return the gemstones to the customer using the shipping method specified by the customer and at their expense. It is the customer’s responsibility to provide accurate return shipping information and to cover any associated costs.
- Fees and Payment: Customers are responsible for paying the fees associated with gemstone identification services. The applicable fees will be communicated prior to the commencement of the identification process. Payment must be made in the currency specified by us and in the manner specified in our payment instructions.
- Liability and Disclaimers: We strive to conduct gemstone identification with the utmost care and professionalism. However, we are not liable for any direct, indirect, incidental, consequential, or special damages arising from the use or reliance on the identification results, including but not limited to financial loss, loss of business opportunities, or personal injury. Our liability is limited to the amount paid by the customer for the identification services.
- Governing Law and Jurisdiction: These terms and conditions are governed by the laws of [Jurisdiction]. Any disputes arising from or related to these terms and conditions or the gemstone identification services shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
- Amendments: We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website or notifying customers directly. It is the customer’s responsibility to review the terms and conditions periodically and ensure compliance with the latest version.